Do I need a registered account to make a purchase at How Rare? No, but we encourage you to become a registered user to have your address information and order history on file for easy future ordering. When will my credit card be charged? Your credit card will be charged as soon as you complete your order at checkout. What payment methods do you accept? We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), and Apple Pay. How do I know if my online order was successfully placed? As soon as your order is placed, you’ll receive a confirmation email with your order number. What is the estimated timeframe for order processing, shipping, and tracking? We strive to process and ship orders within 1-3 business days. However, during peak periods, it may take slightly longer. Once your order is shipped, you will receive an email with a tracking number to monitor the progress of your shipment. This will give you an estimated delivery date, which can vary depending on external factors such as weather, customs clearance, and carrier delays. Do you offer international shipping (other than Canada and USA)? Yes, we offer international shipping to many countries with applicable shipping charges. Duties, taxes and other fees will be the responsibility of the customer. For any questions about shipping costs for your location, please contact us at info@howrare.ca. What is your return policy? If something isn’t right, we’ll make it right. You have 10 days from delivery to return any item — unused and in its original packaging. Return shipping is at your cost; if your piece arrives damaged or defective, we cover everything. Once we receive your return, refunds go back to your original payment method within 5–7 business days. Sale items are final sale. To start a return, email us at info@howrare.ca with your order number and we’ll take it from there. Can I cancel, modify or add items to my order after it has been placed? We strive to process orders promptly, but if you require a cancellation or modification, please contact us at info@howrare.ca as soon as possible. We will make every effort to accommodate your request if the order has not yet been packaged and/or shipped. What should I do if I receive a damaged or defective item? If your piece arrives damaged, contact us within 24 hours of delivery with photos and a brief description. We’ll take care of it. Can I request a product that is currently out of stock? Our pieces come and go — that’s the nature of what we do. If something you want is sold out, email us at info@howrare.ca and we’ll let you know if it’s coming back. Are there any discounts or promotions available? We frequently offer discounts and promotions. Stay updated by subscribing below or following us on social media to receive exclusive offers and early access. My order has been delayed. What are my options? While product delays are outside of our control, we will always notify you when they occur. If you are unable to wait and the order has not yet shipped, we are happy to assist in cancelling your order and processing a refund. I am receiving an error message asking me to contact my financial institution. What is wrong? We have address verification with credit card validation in place at checkout. This message typically means your financial institution cannot validate your address. Please confirm the address you entered matches the one on your billing statement. Can my order be expedited? Yes, it can be expedited before shipping takes place. This may come with an extra cost. Please contact us immediately at info@howrare.ca if you require this service. Didn’t find your answer here? Please contact us at info@howrare.ca and we’ll be happy to help.