Frequently Asked Questions (FAQ’s)

Do I need a registered account to make a purchase at How Rare? 
No, but we encourage you to become a registered user to have your address information and order history on file for easy future ordering.

When will my credit card be charged? 
Your credit card will be charged as soon as you complete your order at checkout.

What payment methods do you accept?

We accept various payment methods, including credit/debit cards (Visa, Mastercard, American Express), and Apple Pay.

How do I know if my online order was successfully placed?

We’ll send you a confirmation email, including your order number, within 24-48 hours of your order being placed.

What is the estimated timeframe for order processing, shipping, and tracking?

We strive to process and ship orders within 1-3 business days. However, during peak periods, it may take slightly longer. Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to monitor the progress of your shipment on our website or the shipping carrier’s website. This will give you an estimated delivery date, which is typically accurate but can vary depending on external factors such as weather, customs clearance, and carrier delays.

Do you offer international shipping (other than Canada and USA)?

Yes, we offer international shipping to many countries with applicable shipping charges. The duties, taxes and other fees/charges will be responsibilities of a customer. For any confusion about shipping quote / fee / duties / taxes for your location, please feel free to contact us.

What is your return policy?

We have a hassle-free return policy. Please review our detailed return policy on our website for specific instructions and conditions.

Can I cancel, modify or add items to my order after it has been placed?

We strive to process orders promptly, but if you require a cancellation or modification, please contact us at info@howrare.ca as soon as possible. We will make every effort to accommodate your request if the order has not yet been packaged and/or shipped.

What should I do if I receive a damaged or defective item?

We apologize for any inconvenience caused. If you receive a damaged or defective item, please contact us within 24 hours of delivery. Provide photos and a detailed description of the issue, and we will assist you in resolving the problem.

Can I request a product that is currently out of stock?

Since we aim to provide Rare and Unique products, unfortunately, we cannot guarantee the availability of out-of-stock items. However, please contact us if you are interested in specific item and we will try our best to accommodate your request if possible. 

Are there any discounts or promotions available?

We frequently offer discounts and promotions. Stay updated by subscribing to us on social media to receive exclusive offers and promotions.

My order has been delayed further than I expected, what are my options?

While product delays are outside of How Rare’s control, we will always notify you when they occur so you know when to expect your order. In the event that you are unable to wait and the order is not shipped, we understand and are happy to assist in cancelling your order accordingly to our refund policy.

I am receiving an error message asking me to contact my financial institution. What is wrong?

We have address verification with credit card validation in place at checkout. If you’re receiving this message, it could mean your financial institution cannot validate your address. Please confirm the address you entered matches the one on your billing statement.

Can my order be expedited?

Yes, it can be expedited before shipping takes place. It may come with an extra cost. Please contact us immediately if you require such a service.

Didn’t find your answer here?

Please contact us for any additional questions.

How do I return the package safely?

When returning an item, it’s important to ensure that it is packaged securely to prevent any damage during transit. Here are some steps you can follow to package an item for return:

1. Choose an appropriate box or envelope: Select a box or envelope that is sturdy enough to protect the item during transit. If possible, use the original packaging that the item came in, as it is designed to fit the item and provide the necessary protection.
2. Include all necessary items: Make sure to include all the items that came with the original shipment, such as instructions, accessories, and packaging materials.
3. Securely pack the item: Wrap the item in bubble wrap or packing material to provide cushioning and prevent it from shifting during transit. Make sure that the item is packed tightly and securely, with no empty space in the box or envelope.
4. Seal the box: Use strong packing tape to seal the box or envelope, making sure to reinforce the corners and edges.
5. Attach the return label: Affix the return label to the outside of the box or envelope. Be sure to include any necessary information, such as your name, order number, and the reason for the return.
6. Ship the item: Take the packaged item to the designated shipping carrier, and keep the tracking number for your records.

By following these steps, you can ensure that your item is packaged securely and returned safely to the seller. If you have any questions or concerns about the return process, be sure to contact the seller or customer service team for assistance.